18.5.2012 Welcome, Guest.
We have an image of Americans as being demanding customers, quick to complain if something doesn't meet their standards. British people don't seem to share this mindset. Of course, this is dreadful stereotyping but if there is a service mindset, in other words a natural pre-disposition for service demands, then it has interesting ramifications for Service Design. Read More
This Is Service Design Thinking combines the knowledge of twenty–three international authors and even more online contributors from the global service design community. It covers the basics of Service Design and some of the key tools along with some related fields and examples. An enlightening read and a handy reference. Buy from Amazon
Business Model Generation is a handbook for visionaries, game changers, and challengers striving to defy outmoded business models and design tomorrow's enterprises. Buy from Amazon
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